SHIPPING POLICY

SHIPPING POLICY

Order Processing & Shipping

  • Orders are processed and shipped within 1-3 business days (excluding weekends).

Pre-Orders

  • Pre-ordered items are custom-made and require 1-3 weeks to process before shipping.

Tracking Information

  • Tracking numbers and order confirmations are emailed once your order is shipped.

  • Domestic orders typically arrive within 1-3 business days via USPS/UPS.

  • International orders may take longer and are best shipped with DHL Worldwide for speed and reliability.

Shipping Carrier Responsibility

  • We are not responsible for carrier issues once your package is shipped.

  • For lost or delayed packages, please contact the shipping carrier directly:

    • USPS/UPS: Claim and locate packages directly with the carrier.

    • DHL (for international orders): Handles claims, reimbursements, and locating packages.

Returned Packages

  • If a package is returned to us due to refusal or an incorrect address, the customer is responsible for reshipping fees.

International Orders

  • Customers are responsible for import fees or duties.

We aim to make your experience as smooth as possible. For any questions, feel free to contact us via email at 📩 karti16productions@gmail.com or on Instagram at @project_karti.